Ferguson’s Travel - Booking Terms and Conditions:

Please read the following terms and conditions carefully as they contain important information about your legal rights, obligations and available remedies. By making any booking, you are agreeing to comply with and be legally bound by these booking Terms and Conditions.

We will rely on the authority of the person making the booking to act on behalf of any other traveller(s) included in that booking. This means that the person placing the booking has the authority to bind all travellers to these Booking Terms and Conditions, regardless of whether separate payments are made for individual travellers.

Passports & Visas

International Travel: All travellers must have a valid passport which matches the full name as appears on your booking documentation. Many countries require at least six (6) months’ validity from the date of return. You must inform us if your passport does not meet these requirements.

When assisting with international travel bookings, we will assume that all travellers hold a valid Australian passport that is suitable for the relevant destination and transit points. If this is not the case, you must notify us. It is your responsibility to ensure that all travellers have valid passports, visas, and re-entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of failure to meet these requirements will be your sole responsibility.

We can provide general information about visas, passports, and other travel document requirements that apply to your travel bookings made with us. If required, we can assist in obtaining visas through an external visa advisory service provider (additional fees will apply). We do not guarantee the accuracy or suitability of any information provided by an external service provider and accept no liability for any loss or damage suffered as a result of relying on it, except where caused by our own fault.

Travel Documents

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers, or any other documents (whether in electronic form or otherwise) used to confirm arrangements with a travel service provider. Travel documents may be subject to certain conditions and/or restrictions, including (without limitation) being non-refundable, non-changeable, and/or subject to cancellation or other fees. Travel documents cannot be transferred to another person to use.

All airline tickets must be issued in the name of the passport or photo identity holder. Your name on your passport, visa, and other travel documents must match exactly. An incorrect name on a booking may result in an inability to use that booking, cancellation, or the application of additional change and/or cancellation fees. You are responsible for reviewing your travel documents carefully and advising us immediately of any errors in names, dates, or timings.

Baggage:

Please read your travel documents carefully for details on baggage allowances, as these can vary between airlines and countries. Excess baggage (if allowed by your airline) can be costly, and you are solely responsible for any fees incurred for exceeding baggage allowances. We accept no liability for any expenses, fees, penalties, costs, liabilities, damages, or losses associated with baggage allowances and excess baggage.

Travel Insurance

Ferguson’s Travel strongly recommends that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should at least include coverage for:

Cancellation
Medical and repatriation expenses
Personal injury and accident
Death
Loss of personal baggage and money
Personal liability insurance

You may be asked to provide evidence of such insurance upon request. Please note that insurance cover offered by credit card companies or through reciprocal medical cover agreements may not be comprehensive. It is your responsibility to ensure that you have adequate coverage.

Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade (DFAT) for all overseas travel. We can provide general information about travel insurance. For specific details about the insurance services and coverage available, including a quote, please refer to the travel insurer’s Financial Services Guide (FSG) and Product Disclosure Statement (PDS).

Special Requirements

Please liaise with us regarding any special requirements you may have for your travel arrangements, such as special meal and seating requests, room type preferences, or accessible rooms. We will make every effort to accommodate your requests, but these requests are at the discretion of the provider.

Frequent Flyer or Other Loyalty Program

Please provide us with your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. It is your responsibility to check the specific terms of your membership with your frequent flyer or loyalty program to determine whether your booking is eligible for points, status credits, or other benefits, including but not limited to lounge access.

We cannot guarantee that the supplier of your frequent flyer or other loyalty program will credit you with points or provide you with any other benefit for your booking. Ferguson’s Travel recommends that you check your points have accrued approximately 3 weeks after your return to Australia.

Prices

All prices quoted from the 1st of October 2026, will be on the assumption that you will be paying by credit card. Discounts may be available if you choose to pay by a non-fee applicable payment method, such as cash, direct deposit or b-pay.

All prices are subject to availability and may be withdrawn or varied without notice. A price is only guaranteed once your booking has been paid for in full by you.

Prices quoted may change at any time due to factors outside our control, including but not limited to:

Adverse currency fluctuations,
Fuel surcharges,
Taxes,
Airfare increases.

Please note that any price changes as a result of such factors will affect the total cost of your booking. We advise you to contact us for up-to-date prices before confirming your booking.

Amendment and cancellation fees

Subject to your refund and remedy rights under the Australian Consumer Law, any change and cancellation fees that apply to your booking will be outlined in your quote, tax invoice, and/or itinerary (as applicable).

Amendments and cancellations will incur a service charge as outlined in our fees section below

Service fees:

Consultation fee - $ 75 per hour (which will be deducted from the booking when finalised)

International booking fee - $ 75 per adult or $130 for two adults

Domestic booking fee - $ 35 per adult or $60 for two adults

Amendment fee - $ 35 per person for domestic bookings and $50 per person for international

Group booking fee - $ 120

Trans-Tasman - $ 50 per booking

Service Guarantees

Our booking and advisory services come with guarantees under Australian Consumer Law that:

They will be provided with due care and skill;
They will be reasonably fit for the specified purpose;
They can reasonably be expected to achieve the desired result; and
They will be provided within a reasonable time.

If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.

Financial Arrangements

We receive remuneration through commissions, financial incentives, and other means (together, "financial arrangements") from booking travel and travel-related products and services on your behalf with third-party travel service providers.

We are not required by law to disclose the nature or value of these financial arrangements

Liability

To the extent permitted by law, we do not accept any liability in contract, tort, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions, or defaults—whether negligent or otherwise—of third-party providers over whom we have no direct control, force majeure, supplier insolvency, or any other event beyond our control that could not have been prevented by reasonable diligence on our part.

Our liability will also be limited to the extent that any relevant international conventions (e.g., the Montreal Convention for air travel, the Athens Convention for sea travel, the Berne Convention for rail travel, and the Paris Convention for accommodation) limit the amount of compensation that can be claimed for death, injury, or delay to passengers and for loss, damage, or delay to luggage.

Where our liability cannot be excluded and where it can be lawfully limited, our liability is limited to the remedies required under applicable law (including Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law, and nothing in these Booking Terms and Conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Supplier Insolvency

In the event that a third-party provider is unable to provide you with the product or service you have booked due to insolvency or external administration, subject to your refund and remedy rights under Australian Consumer Law, we have no obligation to reimburse you for the cost of your booking or for any loss or damage you may suffer as a result of such insolvency or external administration.

Privacy Laws

We are committed to protecting your personal information and agree to handle your personal information in accordance with applicable privacy, data protection, data breach notification, and anti-spam laws ("Privacy Laws"). By providing personal information to us, you consent to us collecting, using, and disclosing your personal information as outlined in these Booking Terms and Conditions and in accordance with all Privacy Laws.

In particular, you agree that in certain circumstances, such as when you request us to book international travel, we are permitted to disclose your personal information to overseas recipients. These recipients may include overseas travel service providers (e.g., airlines, accommodation, or tour providers) with whom you make a booking. These travel service providers will typically receive your personal information in the country where they will provide the services or in which their business is based.

We may also disclose your personal information to service providers who perform services for us both within and outside of Australia, including Ferguson’s Travel.. Generally, we will only disclose your personal information to these entities and/or persons to facilitate your travel booking and/or to enable the performance of administrative and technical services on our behalf.

Where we disclose your personal information to any entity and/or person (including any overseas recipients), you agree that:

In the case of travel service providers or other recipients providing services directly to you, we will not be required to ensure that the recipient complies with Australian privacy laws or be accountable for how they handle your personal information. Your rights related to their handling of your information will be governed by the contract between you and that recipient (which may include their privacy policy).
In the case of travel service providers performing services for us, we will take reasonable steps to ensure the recipient’s compliance with Australian privacy laws.

When used in this section, "disclose" includes transferring, sharing, sending, or otherwise making your personal information available or accessible to another person or entity.

Financial Arrangements

We are not required by law to disclose the nature or value of these financial arrangements

These terms and conditions were updated as of 1st of October 2026